MiAI Law

User Agreement

Terms and Conditions

As at 6 August 2025

1.Introduction
  1. 1.1.Welcome to the MiAI Law Pty Ltd service that you have selected. Our services are powered by artificial intelligence (AI). By using our services, you become our User and agree to comply with and be bound by these Terms and Conditions and our Privacy Policy (available at https://miai.law/privacy-policy/) (Terms). Please review these Terms (including the Privacy Policy) carefully. If you do not agree to these Terms, you should cease using our services.
In these Terms, ‘MiAI Law’, ‘we’, ‘us’ and ‘our’ means MiAI Law Pty Ltd.
2.Service Description
  1. 2.1.We provide an AI-powered platform designed to offer guidance on Australian law (Service). Our Service uses off-the-shelf large language models (LLMs), together with our proprietary legal architecture and algorithms, to generate responses based on user inputs. However, these responses should not be taken as definitive legal advice.
3.No Guarantees of Accuracy, Completeness and Timeliness of Information
  1. 3.1While we strive to provide accurate and helpful information, we do not guarantee the accuracy, completeness, or reliability of any information provided by our AI system. Due to the nature of AI which works on the basis of probabilities and inference, there is a risk of errors, inaccuracies, “hallucinations” (false or misleading information) and “infection” (where legal concepts from a different jurisdiction is inserted into the AI’s interpretation of Australian law). The User should independently verify any information obtained from our platform.
  2. 3.2We make no guarantees that the Service:
  3. 3.2.1will be free from errors, inaccuracies, hallucinations, or infection; or
  4. 3.2.2 may be relied upon without obtaining independent legal advice.
  5. 3.3We may, from time to time and without notice, change or update the Service at our discretion. We will use reasonable endeavours to keep the Service updated. However, we do not undertake to keep the Service updated. We are not liable to you or anyone else if errors occur in the information provided by the Service or that the information provided by the Service is not up-to-date.
  6. 3.4Except for warranties provided under the Australian Consumer Law that cannot be excluded, we do not make any representations or warranties that the Service will meet the User’s requirements or that the Service provided will be uninterrupted, timely, secure, or error free. We do not take responsibility for any information provided by or your use of the information provided by the Service.
  7. 3.5The Service is provided on an “as is” and “as available” basis.

4.Linked sites

The Service may contain links to websites operated by third parties. Those links are provided for your convenience, and you acknowledge that these links may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites.

5.Legal Disclaimer
  1. 5.1.(No Legal Advice) The AI-generated content is provided for general informational and research purposes only. It does not constitute legal advice and is not a substitute for the professional judgment of a qualified Australian lawyer (solicitor or barrister).
  2. 5.2.(No Solicitor-Client Relationship) Use of the Service does not create a solicitor-client relationship or any other professional relationship. No duty of care or legal responsibility is assumed for the content generated by the AI, and your use of the system does not give rise to any confidential or privileged client communications.
  3. 5.3.(Limitations of Summaries) The AI may produce brief summaries of cases, legislation, or policies that do not capture all relevant facts or nuances. These abbreviated interpretations are a starting point for research, not a definite legal analysis. Always consult the full original sources and context to ensure a complete and accurate understanding of the law.
  4. 5.4.(Internal Use Only) AI generated material is intended for internal research and exploratory purposes by legal professionals. It should not be relied upon as formal legal advice to clients, nor should it be directly incorporated into client communications, contracts, or court documents without thorough human verification and approval.
  5. 5.5.(Professional Oversight Required) Always exercise independent professional judgment when using AI outputs. All conclusions, interpretations, or risk assessments provided by the AI must be evaluated and confirmed by a qualified legal practitioner before being acted upon. The AI is a support tool, not a decision-maker, and cannot replace the expert judgment and responsibilities of human lawyers.
  6. 5.6.(Data Security and User Content) We employ appropriate technical and organisational safeguards—including encryption at rest and in transit, firewalls, secure access controls, and continuous security monitoring—to protect your data against unauthorised access, alteration, disclosure, or destruction, in compliance with Australian Privacy Principle 11 and the GDPR. You acknowledge, however, that no method of electronic transmission or storage is entirely secure and that absolute security cannot be guaranteed. By accessing or using the Service, you consent to the collection, storage, and processing of your data as outlined in this clause and further detailed in our Privacy Policy.
6.Limitation of Liability
  1. 6.1.To the maximum extent permitted by law, including the Australian Consumer Law, our total liability to you for any loss, damage, or claim arising out of or in connection with your use of, or inability to use, our Service—including any reliance on the Service or any information provided by the Service, or arising from any errors, inaccuracies, “hallucinations,” or omissions in any AI-generated content—whether in contract, tort (including negligence), statute, or otherwise, is limited in aggregate to the total subscription fees paid by you for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.
7.Indemnification
  1. 7.1.You agree to indemnify, defend, and hold harmless MiAI Law Pty Ltd, our officers, directors, employees, agents, and affiliates from and against any or all claims, liabilities, damages, losses, or expenses (including reasonable legal fees and costs) arising out of or in any way connected with your use of the Service.
8.Modifications to Terms
  1. 8.1.We reserve the right to modify these Terms at any time. Any changes will be brought to your notice for your acceptance. Alternatively, your continued use of our Service, after notice of any modification, will constitute acceptance of the modified Terms. If you do not agree to the modification of these Terms, you may terminate your subscription without penalty within 30 days of receiving notice of the change.
9.User Conduct
  1. 9.1.(Prohibited Uses) You agree not to use our Service to do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our Service, including by not limited to using the Service
  2. 9.1.1.to harm, disable, overburden, or impair our Service;
  3. 9.1.2.to upload files that contain viruses that may cause damage to our property;
  4. 9.1.3.to defame or libel us, our employees or other individuals;
  5. 9.1.4.to post or transmit to the Service any non-authorised material including, but not limited to material that is, in our opinion likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems;
  6. 9.1.5.in a manner that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;
  7. 9.1.6.to access, use, or attempt to access or use the Service in order to reverse engineer, decompile, disassemble, probe, scan, scrape, test, or otherwise attempt to discover or derive the source code, algorithms, underlying structure, data, models, business logic, or any proprietary information of the Service or any part of it, whether by technical means, automated tools, or any systematic analysis of Service outputs or behaviour.
  8. 9.2.(Account Security) You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security.
10.Intellectual Property
  1. 10.1.All content and materials available on our platform, including but not limited to text, graphics, logos, and software, are the property of MiAI Law Pty Ltd and MiAI Law SEZC or its content suppliers and are protected by applicable intellectual property laws.
  2. 10.2.All present and future rights conferred by statute, common law or equity in or in relation to any copyright, trademarks, designs, patents, circuit layouts, business and domain names, inventions, artificial intelligence (including generative artificial intelligence), and other results of intellectual activity in the industrial, commercial, scientific, literary or artistic fields arising from or connected with the software used in our Service are and shall remain the property of MiAI Law Pty Ltd and MiAI Law SEZC.
11.Remedies
  1. 11.1.You acknowledge and agree that we would suffer financial and other loss and damage if you are in breach of clause 9.1.6 (Reverse Engineering) of these Terms and that monetary damages may not be an adequate remedy.
  2. 11.2.You consent to the grant of injunctive relief to restrain any such breach or threatened breach and to compel specific performance of your obligations under these Terms, as a remedy for any breach or threatened breach of these Terms and in addition to any other remedies which may be available to us in law or equity.
12.Dispute Resolution
  1. 12.1.(Informal Resolution) In the event of any dispute arising out of or relating to these Terms, the parties agree to first use their best efforts to resolve the dispute through informal negotiations before initiating any formal legal proceedings.
  2. 12.2.(Mediation) If informal negotiations do not resolve the dispute within 30 days after written notice of the dispute is given by one party to the other, the parties agree to submit the dispute to mediation administered by a mutually agreed mediator or one appointed by the New South Wales Bar Association. If despite the reasonable endeavours of either party to convene a mediation over a period of 30 days and the other party refuses to participate in a mediation then the dispute will be immediately referred to arbitration pursuant to clause 12.3 below.
  3. 12.3.(Arbitration) If mediation fails, disputes must be resolved by international arbitration administered by the Australian Centre for International Commercial Arbitration (ACICA) under its Arbitration Rules. The seat of arbitration shall be Sydney. The arbitration proceedings shall be conducted in English. The decision of the arbitral tribunal shall be final and binding.
13.Collection Notice
  1. 13.1.We collect personal information about you in order to process your registration, provide you with the Service, and for purposes otherwise set out in our Privacy Policy at https://miai.law/privacy-policy/.
  2. 13.2.We may disclose that information to third parties that help us deliver the Service (including technology suppliers, communication supplies and our business partners) or as required by law. If you do not provide this information, we may not be able to provide our Service to you. We may also disclose your personal information to recipients that are located outside of Australia, including India.
  3. 13.3.Our Privacy Policy explains how:
  4. 13.3.1.we comply with our privacy obligations;
  5. 13.3.2.we collect, store, use and disclose your personal information;
  6. 13.3.3.you may access and correct your personal information;
  7. 13.3.4.you can lodge a complaint regarding the handling of your personal information; and
  8. 13.3.5.how we will handle any complaint.
  9. 13.4.If you would like any further information about our Privacy Policy or practices, please contact us at [email protected].
  10. 13.5.By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.
14.Subscription, Billing, Cancellation and Refunds/Credits
  1. 14.1.(Subscription) We charge an annual fee, payable in monthly instalments, to access the Service. Your subscription will continue until the end of that term. You must provide us with a current, valid debit or credit card or other method of payment accepted by MiAI Law Pty Ltd (“Payment Method”) to utilise your subscription. You agree that your subscription is for personal use only.
  2. 14.2.We offer different subscription plans, each with its own conditions, monthly usage limits, and features. If you reach your monthly usage limit under your chosen plan, you may purchase additional credits to continue accessing the Service that month. You can find details of usage limits and how to purchase additional credits in the Manage Your Subscription section of the Service.
  3. 14.3.We reserve the right to modify or terminate our offered subscription plans by providing you with at least 30 days’ notice of any such change in circumstances where you may be Significantly Impacted by any such modification or cancellation of such plan.
  4. 14.3.1.“Significantly Impacted” means that, as a result of a modification or cancellation of your subscription plan, you experience a material change in your access to or use of the Service, the features or usage limits available to you, or the fees you are required to pay. This means discontinuation of your plan, substantial reductions in included features or usage limits, significant increases in subscription fees, or the imposition of new material restrictions or requirements. Minor changes that do not materially affect your use of the Service are not considered to significantly impact you.
  5. 14.4.If we offer a free trial period, you will not be required to pay any fee for the free trial period. However, if you do not cancel your free trial before the end of the free trial period then you will be charged the fee for the MiAI Law Pty Ltd plan that you initially signed up for. See details on how to cancel your subscription below.
  6. 14.5.(Billing) By creating an account and providing a Payment Method you authorise us or our payment processor to charge your annual subscription fee, payable in monthly instalments, at the agreed rate plus any other charges you may incur in connection with your access to and use of the Service, to your Payment Method. You also authorise us and our payment processor to place a test charge on your Payment Method. We do not charge you in connection with this test charge.
  7. 14.6.Billing for all paid subscriptions occurs on the 21st day of each month. If payment is not received then your access to the Service for the following month will be suspended until payment is received. We are not responsible for any loss or damage you may suffer as a result of any suspension or interruption of the Service due to non-payment. Access to the Service will be restored within 48 hours of receipt of payment.
  8. 14.7.(Right to Adjust Pricing) If we deliver additional features during the term of your subscription then we reserve the right to adjust pricing for our Service in our sole and absolute discretion by providing you with at least 15 days’ prior notice prior to the next billing date. Any changes to your subscription fee will take effect following the expiration of the notice period and will appear in your next billing cycle. If you do not wish to pay the adjusted price and receive the additional features, then you must notify us of this prior to the 21st day of each month. If you do not notify us by the 21st day of the month, you will be deemed to have accepted the adjusted price.
  9. 14.8.We may also change our pricing without notice if required by law, or if any regulatory authority requests or requires a change to any part of our pricing which directly affects your subscription or our pricing structure (if this happens, we will use best endeavours to give you reasonable notice).
  10. 14.9.(Billing Information and Payment Method Maintenance) You are responsible for providing complete and accurate billing and contact information to us. If you want to change or update your Payment Method, you must edit your Payment Method information by navigating to the Your Account section of the Service or, if you pay for the Service through your account on a third-party platform, by modifying the payment instructions on the platform you use to pay for the Service.
  11. 14.10.If your Payment Method expires, has insufficient funds, is deactivated or otherwise does not make payment and you do not update your Payment Method or cancel your subscription, you authorise us and our payment processor to continue billing and to contact your Payment Method provider to obtain updated information at our option, and you will remain responsible for any unpaid amounts. For certain Payment Methods, your Payment Method provider may charge you a foreign transaction fee or other charges; you are responsible for all of these charges.
15.Auto-renewal and Cancellation
  1. 15.1.Your MiAI Law Pty Ltd subscription will automatically renew at the end of each annual subscription period. You may cancel your MiAI Law Pty Ltd subscription at any time. If you cancel your subscription then the cancellation will be effective at the end of your 12 month annual plan period. You must cancel your subscription before it renews in order to avoid being billed for the next subscription period’s subscription fee. You can see your next renewal date by navigating to the Your Account section of miai.law.
16.No Refunds or Credits
  1. 16.1.Payments are non-refundable and there are no refunds or credits for partially used limits for each month or for the entire subscription period, except as required by the Australian Consumer Law. Following any cancellation, you will continue to have access to the Service through the end of your then-current billing period provided that you had previously paid for that period.
17.Governing Law
  1. 17.1.Your use of our Service and these Terms are governed by and are to be construed in accordance with the laws of New South Wales.
18.Contact Information
  1. 18.1.If you have any questions or concerns about these Terms, please contact us at [email protected].
19.Acknowledgement
  1. 19.1.By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.